Terms and Conditions

1. About Us

Angels Herald is an online retail company offering baby products, home décor, lifestyle items, and accessories.
For any questions or support, please contact us at:
Email: [support@angelsherald.com]
Business Address: [Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA]
Phone: [+447848118865]

2. Acceptance of Terms

By visiting our website or placing an order, you confirm that you:

• Are at least 18 years old.

• Have read, understood, and agree to be bound by these Terms & Conditions.

• Agree to comply with all applicable laws and regulations.

If you disagree with any part of these terms, you must stop using our website immediately.

3. Products & Descriptions

We aim to provide accurate product information, including pricing, descriptions, photos, and availability. However:

• Colours may vary slightly due to screen settings or lighting.

• Sizes and measurements may have slight variations.

• Product availability is subject to change without notice.

• We reserve the right to update or correct any errors without prior notice.

4. Pricing & Payments

All prices displayed on our website are in GBP (£) unless otherwise stated.

We accept secure payments through:

• Debit/Credit Cards

• PayPal

• Klarna / Clearpay (if applicable)

• Other secure payment partners as indicated at checkout

We reserve the right to modify prices at any time before an order is placed.

5. Order Processing

Once you place an order:

• You will receive an order confirmation via email.

• Orders are processed between 1–3 business days.

• We reserve the right to refuse or cancel an order if:

  • The product is out of stock

  • Payment is not authorised

  • Fraud is suspected

  • There are errors in product information or pricing

If an order is cancelled, you will be notified and refunded immediately.

6. Shipping & Delivery

We offer delivery across the UK and internationally. Shipping times vary based on location and courier.

• UK Standard Delivery: 2–5 business days

• International Delivery: 7–21 business days

Please note:

• Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

• Angels Herald is not liable for delays outside of our control.

• Once shipped, tracking information (where applicable) will be provided.

If parcels are returned to us due to incorrect addresses provided by the customer, additional shipping charges may apply.

7. Returns & Refunds

We want you to be satisfied with your purchase. You may request a return or refund under the following conditions:

Eligibility

• You must contact us within 14 days of receiving your item.

• Items must be unused, in original packaging, and in resellable condition.

• Certain items (e.g., baby feeding items, hygiene-related goods, custom orders) may be non-returnable for safety and hygiene reasons.

Refunds

• Refunds will be issued to the original payment method once the returned item is inspected.

• Shipping costs are non-refundable unless the item was faulty or incorrect.

• For faulty goods, we comply fully with UK Consumer Rights regulations.

8. Exchanges

Exchanges may be offered depending on stock availability.
If the requested item is out of stock, a refund or store credit will be provided.

9. Intellectual Property

All content on the Angels Herald website—including designs, text, graphics, photos, logos, and product images—is the intellectual property of Angels Herald and may not be copied, used, or distributed without written permission.

10. User Accounts

When creating an account:

• You agree to provide accurate information.

• You are responsible for maintaining confidentiality of your login details.

• We may suspend or terminate accounts that breach these terms or engage in fraudulent activity.

11. Limitation of Liability

Angels Herald is not liable for:

• Any indirect, incidental, or consequential damages.

• Losses caused by misuse of products.

• Delays caused by couriers, customs, or external circumstances.

Our maximum liability is limited to the value of your purchase.

12. Privacy & Data Protection

We respect your privacy. Your personal information is handled in compliance with applicable data protection laws (including GDPR).
Please refer to our Privacy Policy for full details on how we collect and safeguard your information.

13. Changes to Terms

We may update or modify these Terms & Conditions at any time.
By continuing to use our website after changes are posted, you accept the updated terms.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled exclusively by UK courts.

15. Contact Us

For questions, concerns, or support, please contact:
📩 Email: [support@angelsherald.co.uk]